Privacy Policy | Need Network

Welcome to Need Network. This Privacy Policy explains how Kutami Private Limited ("Company", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our mobile application and website (collectively, the "Platform").

By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Platform.

1. Information We Collect

1.1 Information You Provide

Account Information: Name, email address, phone number, password
Profile Information: Business name, address, photos, bio/description
KYC Documents: Aadhaar card, PAN card, GST certificate, business registration documents (for verification purposes)
Payment Information: Bank account details, UPI ID (for commission payouts)
Listing Content: Property details, product descriptions, images, videos, pricing
Communications: Messages sent through our in-app chat feature

1.2 Information Collected Automatically

Device Information: Device type, operating system, unique device identifiers
Location Data: GPS location (with your permission) for location-based services
Usage Data: App usage patterns, features accessed, time spent on the app
Log Data: IP address, browser type, pages visited, crash reports

1.3 Information from Third Parties

Payment transaction data from Razorpay
Analytics data from Firebase and Google Analytics
Verification data from government databases (for KYC)

2. How We Use Your Information

We use your information for the following purposes:

To provide our services: Creating accounts, managing listings, processing transactions
To verify identity: KYC verification for sellers and promoters
To process payments: Commission payouts to promoters
To communicate with you: Notifications, updates, support messages
To improve our services: Analyze usage patterns, fix bugs, develop new features
To personalize experience: Recommend relevant listings based on preferences
To ensure security: Detect and prevent fraud, abuse, and security threats
To comply with legal obligations: Tax reporting, legal requests

3. How We Share Your Information

3.1 With Other Users

Your public profile, business name, and listings are visible to other users on the Platform. Contact information may be shared with interested parties for transaction purposes.

3.2 With Service Providers

Razorpay: For payment processing (RBI-licensed Payment Aggregator)
Firebase/Google Cloud: For hosting, analytics, and notifications
SMS/Email providers: For sending notifications
Cloud storage: For storing images and documents

3.3 For Legal Reasons

We may disclose your information when required by law, court order, or government request, or to protect our rights, privacy, safety, or property.

3.4 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate security measures to protect your personal information:

256-bit SSL encryption for data transmission
Secure cloud storage with access controls
Regular security audits and updates
Employee training on data protection
Two-factor authentication options

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as:

Your account is active
Necessary to provide our services
Required by law (e.g., tax records for 7 years)
Needed to resolve disputes or enforce agreements

After account deletion, we may retain certain data in anonymized form for analytics.

6. Your Rights

You have the right to:

6.1 Access Your Data

Request a copy of the personal information we hold about you.

6.2 Correct Your Data

Update or correct inaccuracies in your personal information through the app or by contacting us.

6.3 Delete Your Data

Request deletion of your account and personal data. Some information may be retained for legal compliance.

6.4 Opt-Out of Communications

Unsubscribe from promotional emails and notifications through app settings.

6.5 Data Portability

Request your data in a structured, machine-readable format.

6.6 Withdraw Consent

Withdraw consent for data processing where consent was the basis.

To exercise these rights, contact us at: privacy@neednetwork.in

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

Remember your preferences
Analyze website traffic
Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through:

Email notification
In-app notification
Notice on our website

Your continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Grievance Officer

In accordance with Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy is:

Name: R Leela Prasad
Email: grievance@neednetwork.in
Phone: +91 8919152515
Address: New Balaji Colony, MR Palli, Tirupati 517501

Grievances will be addressed within 30 days of receipt.

12. Contact Us

For questions about this Privacy Policy or our data practices:

Kutami Private Limited
Email: privacy@neednetwork.in
Phone: +91 8919152515
Website: https://neednetwork.in

13. Legal Compliance

This Privacy Policy complies with:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Reserve Bank of India (RBI) Payment Aggregator Guidelines