Shipping & Delivery Policy

This Shipping & Delivery Policy explains how services and digital content are delivered on the Need Network platform, operated by Kutami Private Limited.

1. Nature of Our Platform

Need Network is a digital B2B networking platform. We do not ship physical goods directly. However, we facilitate connections between sellers and buyers who may engage in physical product transactions.

1.1 What We Provide (Digital Delivery)

• Mobile application access (Android & iOS)
• Web platform access
• Digital listing services
• In-app communication tools
• Commission processing services

1.2 What We Don't Handle

• Physical shipment of products
• Delivery of goods between sellers and buyers
• Transportation or logistics services

2. Digital Service Delivery

2.1 Account Activation

2.2 Listing Publication

• Standard Listings: Published within minutes of submission
• Listings Requiring Review: Published within 24 hours after approval
• Rejected Listings: Notification sent within 24 hours with reason

2.3 Commission Delivery

3. Third-Party Transactions

3.1 Physical Product Deliveries

For physical products listed on Need Network (such as construction materials):

• Delivery is handled directly by the Seller
• Shipping terms are set by the Seller
• Buyers should confirm delivery details with Sellers
• Need Network is not responsible for shipping delays or issues

3.2 Property Transactions

For property listings:

• Site visits are arranged between Sellers and Buyers
• Documentation and registration are handled by parties involved
• We do not participate in physical handover

3.3 Service Deliveries

For service listings (plumbing, electrical, etc.):

• Service execution is between Service Provider and Customer
• Timelines and quality are the Service Provider's responsibility
• Disputes should be resolved between the parties

4. Premium Features Delivery (If Applicable)

If premium features are introduced:

4.1 Instant Delivery Features

• Subscription activation: Instant
• Feature unlock: Instant upon payment confirmation
• Enhanced visibility: Within 30 minutes

4.2 Pending Delivery Features

• Verified badge: 1-3 business days (after document verification)
• Custom branding: 3-5 business days
• Priority support: Within 2 hours during business hours

5. Notifications & Communications

5.1 Push Notifications

• Delivered instantly when device is connected
• May be delayed if device is offline
• Users can manage notification preferences in settings

5.2 Email Communications

• Transactional emails: Delivered within 5 minutes
• Newsletters: Sent as per schedule
• Account alerts: Delivered within 15 minutes

5.3 SMS Communications

• OTPs: Delivered within 1 minute
• Alerts: Delivered within 5 minutes
• Delivery depends on network conditions

6. Service Availability

6.1 Platform Availability

• Target uptime: 99.5%
• Planned maintenance: Scheduled during off-peak hours
• Emergency maintenance: Users will be notified

6.2 Geographic Coverage

Currently available in:

• Telangana
• Andhra Pradesh
• Karnataka
• Expanding to other Indian states

7. Delivery Issues

7.1 For Platform Services

If you face issues with digital service delivery:

1. Check your internet connection
2. Ensure app is updated to latest version
3. Clear app cache and restart
4. Contact support at support@neednetwork.in

7.2 For Third-Party Deliveries

For issues with products/services from other users:

• Contact the Seller/Service Provider directly
• Use in-app chat for documentation
• Report serious disputes to us for mediation

8. Contact Us

For delivery-related queries:

Kutami Private Limited
Email: support@neednetwork.in
Phone: +91 8919152515
Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST